All returns must be be in its original packaging (product box, container/top, labels, in unopen original packaging, and safety seal unopened).

• We offer a 15 day return policy if you purchased from Libra23.com, we are able to locate purchase(s) made using your Libra23.com account.

• If you are unable to return the product(s) in the conditions stated above, Libra23 will be unable to refund the purchase. Libra23 may offer as a one-time courtesy exchange as equal or lesser value for a different purchase item of Libra23.In order for this exchange to happen a verification of purchase will be conducted by use of Libra23 account option. If we are unable to verify the original purchase of the product. You may reach out to Inquiry@libra23.com and our customer service will research if there are other possible resolutions available.

• In order to offer the best-balanced resolution and product-return experience. Libra23 reserves the right to limit returns if we have reason to suspect misuse, tapering or excessive returns, reseller activity, or fraud.

• Items purchased from other retailers, dealers or resellers and not directly from Libra23.com or Libra23 at Etsy.com are not eligible for return, refund or exchange.

• Single-use coupons used on your original purchase cannot be returned.

• Gift cards cannot be returned in exchange for cash.

• Any attempts to return items after 15 days of receipt of products even in the condition stated above will not be accepted. Following of covid-19 guidelines/recommendations and to offer over all safety of Libra23 LLC’s employees is important to maintaining the team work needed to offer our very best. We do apologize if this causes some inconvenience. But safety is one of Libra23’s highest priorities.

• The shipping cost for retuning items will be at the expense of the buyer, unless the item arrived damaged (the container, top, or product with in).